Processing only on documented instructions. We process personal data only on Customer's documented instructions, which are reflected in the Terms of Service, this DPA, and Customer's use of the product.
Confidentiality. Personnel authorized to process personal data are bound by appropriate confidentiality obligations.
Security. We maintain technical and organizational measures appropriate to the risk, as described in our Privacy Policy and in Annex II of the executable DPA. Measures include encryption in transit (TLS 1.2+), encryption at rest for files in Cloudflare R2 and structured data in Neon, tiered application-level access controls, per-viewer watermarking and forensic logging on Vault screeners, and incident-response procedures.
Assistance. We assist Customer in responding to data-subject requests, in meeting Customer's security obligations under Article 32 of the GDPR, and in handling notifications of personal-data breaches and data-protection impact assessments under Articles 33–36, in each case taking into account the nature of the processing and the information available to us.
Return or deletion. On termination of Customer's subscription, we delete Customer's personal data per the retention schedule in the Privacy Policy unless applicable law requires us to retain it.
Audit. We provide Customer with information necessary to demonstrate compliance with this DPA and allow for audits, including inspections, conducted by Customer or another auditor mandated by Customer. Audits proceed on reasonable notice, no more than once per twelve-month period absent a regulatory trigger, at Customer's cost.