Refund Policy

Grace subscriptions auto-renew until cancelled. When you cancel, the subscription ends at the close of the current billing period: monthly subscribers retain access through the end of the paid month, annual subscribers through the end of the paid year.

We do not refund the unused portion of a paid period. The reason is operational: subscription revenue funds the hosting, AI processing, and support that the service runs on, and pro-rating mid-period creates accounting complexity that we have chosen not to take on at our current scale.

If a no-refund-of-unused-portion rule is unworkable for your situation (for example, you signed up by mistake and reached out within hours), email finance@theobeliskstudio.com and we will review the case on its facts.

The 90-day Founders' Beta and similar promotional trials auto-convert to paid subscriptions at the price disclosed when the code was redeemed. To avoid the conversion charge, cancel before the trial ends: Settings → Billing inside Grace, no support contact required.

Once the conversion charge has processed, the no-refund-of-unused-portion rule above applies to the newly paid period.

If you believe you were charged in error (examples include duplicate charges, a charge after a successful cancellation, a charge on a closed account, or a charge at a price different from what you accepted), email finance@theobeliskstudio.com within 30 days of the charge. Include the charge date, the amount, and the email associated with the account.

Where we agree the charge was made in error, we refund the disputed amount through the original payment method. Stripe typically clears refunds within 5–10 business days; the exact timing depends on your card issuer.

If your renewal payment fails, Stripe retries on its standard schedule. After a defined grace period (currently seven days), your account moves to read-only access until payment is restored. You can still view existing data but not make changes. If your payment method fails permanently, your subscription cancels and the data-retention timelines in the Privacy Policy begin.

Please email finance@theobeliskstudio.com before initiating a chargeback with your card issuer. A chargeback bypasses the review process described above and triggers automated subscription suspension. We respond faster, and with more flexibility, when we get the question by email first.